Return and Refund Policy

ROYAL'S RESALE LLC - Return and Refund Policy

Effective Date: July 23, 2025
Last Updated: July 23, 2025

1. Nature of Our Resale Business

ROYAL'S RESALE LLC specializes in new, like-new, and gently-used merchandise sourced from liquidators and other sources worldwide. Due to the unique nature of our resale business and the condition of our merchandise, special return and refund policies apply.

2. Final Sale Policy

All sales are final unless otherwise approved by ROYAL'S RESALE LLC due to certain circumstances. This policy exists because:

  • Items are sourced from liquidators and may have limited availability
  • Merchandise is sold in various conditions (new, like-new, gently-used)
  • International shipping costs and logistics make returns challenging
  • Items are offered at exceptional prices reflecting their as-is condition

3. Inspection Period and Condition Guarantee

48-Hour Inspection Period: Customers have 48 hours from delivery to report any items that significantly differ from their description.

Limited Guarantee: We guarantee that items will match their described condition at the time of sale. We provide accurate descriptions of item conditions, but slight variations may occur due to the nature of resale merchandise.

4. Approved Return Circumstances

Returns may be approved by ROYAL'S RESALE LLC in the following circumstances:

  • Item significantly differs from the provided description
  • Item was damaged during shipping due to our packaging error
  • Wrong item was shipped
  • Item has undisclosed defects that materially affect its function

5. Return Requirements

If a return is approved, the following requirements apply:

  • Items must be returned in original condition with all packaging
  • Return must be initiated within the 48-hour inspection period
  • Customer must contact us before returning any items
  • Return authorization must be obtained from ROYAL'S RESALE LLC

6. Refund Process

When returns are approved:

  • Refunds will be processed to the original payment method
  • Processing time varies based on your financial institution
  • Refund amount may be subject to inspection upon item return
  • Original shipping costs are non-refundable unless the return is due to our error

7. International Return Shipping

For international customers:

  • International return shipping costs are the customer's responsibility
  • Customers are responsible for customs forms and duties on returns
  • Return shipping may be expensive and time-consuming
  • We recommend considering the total cost before initiating a return

8. As-Is Sales and Warranties

No Warranties: All merchandise is sold "as-is" with no express or implied warranties, including merchantability and fitness for a particular purpose.

No Manufacturer Warranties: Items may not include original manufacturer warranties unless specifically stated in the product description.

Electronics and Appliances: Electronic items and appliances are tested when possible, but we cannot guarantee future performance or compatibility with international electrical standards.

9. Limitation of Liability

In accordance with South Carolina Code Section 36-2-706:

  • Our liability is limited to the purchase price of the item
  • We are not liable for indirect, incidental, or consequential damages
  • Some states do not allow limitation of implied warranties, so these limitations may not apply to you
  • International customers are subject to the laws and regulations of their respective countries

10. How to Request a Return

To request a return authorization, please contact us within 48 hours of delivery:

ROYAL'S RESALE LLC
Email: royalsresalestore@gmail.com
Phone: 864-794-3120

Please include:

  • Order number
  • Item description
  • Reason for return request
  • Photos if applicable

11. Governing Law

This return and refund policy is governed by the laws of the State of South Carolina. International customers acknowledge that South Carolina law governs their transactions with ROYAL'S RESALE LLC.

12. Policy Updates

We reserve the right to modify this return and refund policy at any time. Changes will be effective immediately upon posting. Your continued use of our website constitutes acceptance of the modified policy.

This document was last updated on July 23, 2025. We recommend reviewing this page periodically for any changes.

By making a purchase, you acknowledge that you have read, understood, and agree to be bound by this return and refund policy.